在一家7-Eleven连锁店工作了两年后,我觉得我在经理所说的“客户关系”方面已经做得老到圆熟了。我深信,友好的微笑、张口就来的“先生”、“夫人”、“谢谢”已足已帮我应付任何情况——从应付急性子、讨厌鬼到为找错零钱而道歉。但是,那天晚上,一位老妇人的出现彻底瓦解了我的信念:嘴巴乖 After working in a 7-Eleven chain for two years, I felt that I was already familiar with the manager’s “customer relationship.” I am convinced that a friendly smile, “Mr.”, “Mrs.” and “Thank you” that have come to me have already helped me to deal with any situation - from coping with impatient children, to ignoring ghosts, to finding the wrong change. apologize. But that night, the appearance of an old woman completely broke my belief: Mouth