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目的:了解医务人员和患者对新型农村合作医疗分级诊疗制度的知晓情况、满意度等态度,为完善新型农村合作医疗分级诊疗制度提供参考依据。方法:采取随机方便抽样的方式,选取四所医疗机构的医务人员和患者进行问卷调查。结果:医务人员和患者对新型农村合作医疗分级诊疗制度的满意度情况较好,患者对政策的知晓情况较差,医患双方均对分级诊疗政策抱有较高的期待。结论:建立健全相应的配套措施,为医务人员购买医疗责任险,建立合理的奖惩机制,加强政策的宣传力度和基层医疗机构的服务能力。
OBJECTIVE: To understand the attitude and satisfaction of medical personnel and patients on the grading diagnosis and treatment of new rural cooperative medical system, and to provide reference for improving the classification and treatment system of new rural cooperative medical system. Methods: Random sampling method was adopted to select the medical staff and patients from four medical institutions for questionnaire survey. Results: The satisfaction of medical staffs and patients on the new CMS system was better, the patients’ awareness of the policy was worse, and both doctors and patients had higher expectation on the classification and treatment policies. Conclusion: To establish and improve the corresponding measures for the medical staff to buy medical liability insurance, establish a reasonable reward and punishment mechanism, to strengthen policy advocacy efforts and grassroots medical institutions service capabilities.