笔者的一位朋友,前不久随一个商业考察团赴美实地考察了洛杉矶、纽约、旧金山等地的商业。回来后告诉我说,此行留给她最为深刻的一个印象是,美国始终坚持“一切以顾客为始点,一切以顾客为终点”这一商业主题,正是因为坚持了这一主题,使得美国商业充满活力。 A friend of the author, recently with a business delegation to the United States on-site inspection of Los Angeles, New York, San Francisco and other places of commerce. When I came back, I was told that the most profound impression left by her trip was that the United States always adhered to the commercial theme of “taking everything from the point of view of customers as its starting point and taking all customers as its destination” precisely because the United States Business is full of vitality.