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在分析现有图书馆服务质量评价存在问题后,提出了一个新的定性与定量相结合的图书馆服务质量评价方法——基于灰色关联分析的综合评价方法。
After analyzing the existing problems of service quality evaluation of existing libraries, a new qualitative and quantitative evaluation method of library service quality is proposed - a comprehensive evaluation method based on gray relational analysis.