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企业对于供应链的管理,可以将其划分为对外部链条的管理和对内部链条的管理。外部链条其所表示的是除企业以外的供应商、客户以及其它企业之间在货物提供、管理与协作上的关系;而内部链条则表示的是企业内部各职能部门在供给客户关系上的管理链条。不管是内部链条还是外部链条其在本质是相互关联的,也是一致的,其在对客户满意度的管理上起着一定的作用。本文主要针对基于市场客户满意度的供应链管理——准时化快速反应进行分析,希望能够为企业在提高客户满意度上提供一定的参考。。
Enterprises for the supply chain management, can be divided into external chain management and internal chain management. The external chain indicates what is the relationship between the supply, management and cooperation of goods, suppliers and customers as well as other enterprises except the enterprise. The internal chain indicates the management of each functional department in the supply chain Chain. Whether internal or external chains are inter-related and consistent in nature, they play a role in the management of customer satisfaction. This article is mainly based on market customer satisfaction, supply chain management - rapid response time analysis, hoping to provide enterprises with some advice on improving customer satisfaction. .