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目的:分析内科护理管理工作中潜在的风险因素,并提出应对措施。方法:回顾性分析浙江省绍兴市柯城区中医医院内科护理管理工作中潜在的风险因素,针对这些风险因素,实施新的管理措施,并比较实施管理措施前后护理风险发生情况、护理投诉率及护理满意度。结果:防范措施实施后,违规操作、文书书写问题、给药问题及非计划拔管等护理风险情况的发生率,均低于实施前(P<0.05)。防范措施实施后,护理投诉率为1.0%,低于实施前的11.0%(P<0.05)。护理满意度为95.0%,高于实施前的83.0%(P<0.05)。结论:在内科护理管理工作中,采用风险防范措施,能够有效降低护理风险发生次数和护理投诉率,提升护理满意度。
Objective: To analyze the potential risk factors in medical nursing management and to put forward countermeasures. Methods: Retrospectively analyze the potential risk factors in medical nursing management in Kecheng District Chinese Medicine Hospital of Shaoxing City, Zhejiang Province. According to these risk factors, implement new management measures and compare the incidence of nursing risks before and after the implementation of management measures, nursing complaint rate and nursing Satisfaction. Results: After the implementation of precautionary measures, the occurrence rates of nursing risk such as illegal operation, document writing problems, administration problems and unplanned extubation were all lower than those before implementation (P <0.05). After the implementation of precautionary measures, the rate of nursing complaints was 1.0%, lower than 11.0% before implementation (P <0.05). Nursing satisfaction was 95.0%, higher than 83.0% before implementation (P <0.05). Conclusion: In the course of medical nursing management, using risk prevention measures can effectively reduce the incidence of nursing risks and the rate of nursing complaints, and improve nursing satisfaction.