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2014年9月20日凌晨00∶52∶53,湘西土家族苗族自治州凤凰县民族园苟先生家中停电,他急切拨通国家电网95598咨询停电情况。电话即时接通,传来纯正普通话,国家电网客户服务中心北方分中心客服代表详细了解客户诉求,制单、派单就像是服务工作的传动链,通过网络,将客户的需求从千里之外的天津流转到了湖南省电力公司客户服务中心(以下称“省客服”)。经过省客服对地域和分类的研判,7秒钟后,工单传
September 20, 2014 00:52:53, Xiangxi Tujia and Miao Autonomous Prefecture in Fenghuang County National Park Gou home blackout, he eagerly dial the national grid 95,598 power outage consultation. Telephone immediately connected, came pure Mandarin, SGCC North customer service center customer service representatives to understand customer demand, the system single, send a single service line is like a work of transmission, through the network, the customer’s needs from a thousand miles away Of the Tianjin flow to the Hunan Provincial Power Company Customer Service Center (hereinafter referred to as “customer service”). After the provincial customer service on the geographical and classification of judgments, 7 seconds later, work orders