售后服务——架起顾客信任的桥梁

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过去,我国长期处于卖方市场,那时企业的产品按上级下达的计划生产,企业只管做,商场只管卖,顾客只好有什么买什么.不存在选择和比较的奢望。企业产品多少年一贯制,即使产品堆满仓库卖不出去。因为企业完全躺在国家身上,职工工资和生产所需要的各项资金,均由上级计划提供,企业也无需发愁,过得是无忧无虑的太平日子。经过十年改革开放,我国的市场发生了根本转折——大部分产品出现买方市场。这部分产品在市场上的竞争日趋激烈,商场的货架上的商品由色泽单一,变得琳琅满目。顾 In the past, our country was in the seller’s market for a long time. At that time, the company’s products were produced according to the plans issued by the superiors. The companies only managed to do so. The malls only managed to sell. The customers had nothing to buy. There was no choice and comparison of the expectations. The number of enterprise products is consistent throughout the year, even if the product is full of warehouses and cannot be sold. Because the company is completely lying on the country, the wages of the employees and the funds required for production are provided by the superior plan, and the enterprises do not need to worry about it. The flight is a peaceful day with no worries. After ten years of reform and opening up, China’s market has undergone a fundamental turning point - most products appear in the buyer’s market. The competition in this part of the market is becoming increasingly fierce. The goods on the shelf of the shopping mall are single-colored and varied. Gu
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