随着人们安全用药知识及维权意识的不断提高,医院门诊患者退药呈不断上升趋势。卫生部、国家中医药管理局印发的《医疗机构药事管理暂行规定》[1]第27条明确规定:为保证患者用药安全,药品一经发出,不得退换。但我院为了防止医患纠纷,维护正常医疗秩序,提高社会效益和提升医院形 With the continuous improvement of people’s awareness of drug safety and rights protection, withdrawal from hospital outpatients has been on the rise. Article 27 of the Interim Provisions on the Administration of Pharmaceutical Affairs in Medical Institutions [1] issued by the Ministry of Health and the State Administration of Traditional Medicine clearly stipulates: In order to ensure the safety of patients’ medication, once the drugs are issued, they may not be returned. However, in order to prevent disputes between doctors and patients, our hospital should maintain a normal medical order, improve social benefits and enhance the hospital’s shape