一、前言IT 外包服务,是指企业利用外部的 IT 专业资源为己服务,从而达到降低成本、提高效率、充分发挥自身核心竞争力乃至增强自身应变能力的一种管理模式。管理学大师彼得-德鲁克曾经说过:“任何企业中仅做后台支持而不创造营业额的工作都应该外包出去,任何不 I. Introduction IT outsourcing service refers to the enterprise using external IT resources as its own service, so as to reduce costs, improve efficiency, give full play to their core competencies and even enhance their resilience of a management model. Peter Drucker, a guru of management, once said: ”Any job that backstage supports but does not create a turnover in any business should be outsourced, and any