在张清炎眼中,医患纠纷的紧急程度绝不亚于一场火灾。所不同的是,医患纠纷的火燃烧在心里无形而炽烈。怎么办?绍兴市医患纠纷人民调解委员会主任张清炎的做法是:用真诚与理性化解矛盾。张清炎的工作汇编密密麻麻地记录着每一件调解案例。4年里,他直接和指导调处纠纷300余起其中患者死亡重大纠纷128起,调解成功率达到99.3%以上,涉及金额1400多万元,协议履行率100%。 In the eyes of Zhang Qingyan, the urgency of doctor-patient disputes is no less than a fire. The difference is that the fire burning doctors and patients in the heart invisible and blazing. What to do? Shaoxing City People’s Mediation Committee Zhang Qingyan dispute the practice is: to resolve conflicts with sincerity and rationality. Zhang Qingyan’s work compiles a dense record of each mediation case. In the past four years, he directly and instructed more than 300 major mediation disputes, including 128 major patient death disputes. The mediation success rate reached more than 99.3%, involving an amount of more than 14 million yuan and the agreement fulfillment rate of 100%.