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随着市场经济的不断发展,公证更广泛地渗透到社会生活各个领域,与百姓利益息息相关。近年来公证办证数量不断增加,相伴而生的公证投诉案件也悄然呈增长态势。处理投诉不仅耗费了公证机构大量的精力,也给公证执业人员增加了压力,有些投诉案件经媒体报道后严重影响了公证的公信力,削弱了公证的权威。如何处理和防范日趋增长的公证投诉,使公证事业健康有序发展,已成为司法行政部门、行业协会、公证机构的重要任务。
As the market economy continues to evolve, notary public is more likely to penetrate into all areas of social life and is closely linked to the interests of the people. In recent years, the number of notary certificates has been on the rise, accompanied by notarized complaints also quietly showed an upward trend. The handling of complaints not only cost a lot of energy by the notary office but also put more pressure on notary public practitioners. Some cases reported by the media seriously affected the credibility of notarization and weakened the notarization authority. How to deal with and guard against the growing number of notarized complaints has led to the sound and orderly development of the notarized undertaking and has become an important task of the judicial administrative departments, industry associations and notarized institutions.