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说到电子政务建设的作用,人们很容易达成共识：提高政府内部工作效率；提供更优质、便捷的公共服务；实现我国政府由职能型向服务型的转变。基于这种认识,同时也参考国外电子政务建设的经验,许多人把政府的服务质量当作电子政务的惟一目标,在建设中大力倡导以公共服务为中心。毫无疑问,这种观点从长远来看是正确的,但是落实到日前的实际建设中,却难以带来显著的效果。针对于此,国务院电子政务示范工程总体专家组成员、国家行政学院公共管理教研部教授汪玉凯表示,电子政务的目标模式应该是“服务导向型”,以政府的服务质量为主,兼顾政府的管理效率。
Speaking of the role of e-government construction, people can easily reach a consensus: to improve the efficiency of government work; to provide better and more convenient public services; to achieve our government from functional to service-oriented changes. Based on this understanding, but also with reference to the experience of foreign e-government construction, many people regard the service quality of the government as the only goal of e-government. In the construction, many people advocate public service as the center. Undoubtedly, this point of view is correct in the long run. However, it has been difficult to bring about any significant results until the actual construction has been implemented a few days ago. To this end, the State Department e-government demonstration project overall expert group, National Institute of Public Administration Professor Wang Yukai public administration department said that the target mode of e-government should be “service-oriented” to the quality of government services, taking into account the government management effectiveness.