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·一家伊利诺依州医院在开展一个减少用药差错项目中既减少了工作量,同时又改进了90%过程绩效。·由一个黑带帮助的多学科团队实施六西格玛中DMAIC(定义、测量、分析、改进和控制)方法论·这个项目团队利用QFD(质量功能展开)来设计和开发过程职能要想通过减少过程步骤来改进质量听起来是矛盾的。而在伊利诺依州的一个拥有200以上床位全功能医院在2005年实现减少用药差错的目标时却没有出现上述情况。事实上,医疗组织认可委联合员会(JCAHO)对奥尔顿纪念医院在该项目上实现过程绩效超过90%的改进予以了认可。
· An Illinois hospital reduced workload while running a medication reduction error reduction project while improving process performance by 90%. · Implementing DMAIC methodology in Six Sigma by a black-strip multidisciplinary team · Designing and developing process functions using QFD (Quality Function Deployment) · To work through the process of reducing the number of process steps Improving quality may sound paradoxical. This did not happen when a fully functioning hospital with more than 200 beds in Illinois achieved the goal of reducing medication errors in 2005. In fact, JCAHO recognized the Alton Memorial Hospital’s improvement of more than 90% of the process’s performance on the project.