秘书人员作为领导的参谋与助手,每天都会接待和面对大量的来访者,.在接待来访的过程中,接待水平的好坏,谈话技巧的高低,对双方的相互沟通和问题的解决起到直接的影响。因此,秘书人员运用好接访谈话艺术,对工作将起到事半功倍的效果。 As a leading staff and assistant, the secretarial staff receives and faces a large number of visitors every day. In the process of reception and reception, the level of reception, the level of conversation skills, the mutual communication between both parties and the solution of the problems Direct impact. Therefore, the secretarial staff should make good use of the art of interview and talk and have a multiplier effect on their work.