【摘 要】
：
Although marketing literature recognises adaptiveness as a predictor of selling effectiveness and sales performance, adaptiveness has not well been investigated in the service settings.The current stu
【机 构】
：
School of Business,CSU
论文部分内容阅读
Although marketing literature recognises adaptiveness as a predictor of selling effectiveness and sales performance, adaptiveness has not well been investigated in the service settings.The current study investigated if (a) adaptiveness predicts casino workers service performance, (b) in turn, the Five Factor Model (FFM) of personality and trait emotional intelligence (EI) predict adaptiveness, and (c) the incremental validity of trait EI in predicting adaptiveness was investigated.A sample of 152 casino frontline employees in a large Australasia-based casino responded to a questionnaire-based survey which considered emotional intelligence, the five factors of personality, adaptiveness and service performance ratings.The results confirmed that (a) the positive correlation between adaptiveness and the service performance of casino frontline employees;and (b) the FFM of personality and trait EI significantly predict adaptiveness.Further, trait EI has significantly contributed to the prediction of adaptiveness in addition to the FFM of personality.Implications for casino employee training will be discussed.
其他文献
税收筹划在我国是人们十分关注的新兴领域,存在一定的争议.本文对这些争议进行重新认识,主张税收筹划双主体的观点,认为应当包括征税筹划和纳税筹划两部分.本文重点对征税筹划的必要性、客观性、历史性进行研究,最后提出税收筹划领域的三个研究角度.
As the breakthrough of Chinas further administrative reforms, the Super-Ministry reform is aimed to serve the public better by constructing a service-oriented government which has become a consensus i
This paper firstly probe all kinds of land rent theories which include the Physiocrats single land tax theory, the British classic political economics, Marxs land rent theory, Georgeism and Marshalls
View from the system design of existing new type of rural cooperative medical care, it was intended to improve the relatively backward medical condition in rural areas and allocate medical resources m
Reform is considered as a fundamental part of organizational administration, as well as an eternal theme of organizational survival and development.This paper discusses the driving forces and resistan
With the changes and the development of Chinas economy and society, it is unsustainable to make the investment in the stadium solely by means of government spending.The innovations of fiscal and finan
本文总结澳门博彩教育培训的现状,探讨发展过程遇到的问题,最后以澳门理工学院作为案例,分析充分配合特区政府施政的方案,为适应市场转变而调整发展战略,更好地为澳门的经济发展作出贡献.
文献上提到赌场职员常有机会成为病态赌徒及被转介到戒赌的辅导,本研究旨在探索电子游戏机中心的职员对有责任赌博,游戏机顾客的文化差异及他们的对顾客的服务,本研究从12个游戏中心进行了27次面谈.所得的数据显示,游戏机中心职员觉得自己的角色是给顾客一个安全的地方去与人社交,大部份被访问的员工认为赌客行为均反影他们的个人取向,多于他们既定的文化取向.性别及年龄均对他们的赌博行为有影响.再者,亚州(中国及越
本文以处于高危地带的组群(即经常讨论赌博相关的事情或浏览网络博彩专区聚集的人士组群)为主要之计划服务对象.根据心理学家詹姆士·普罗契卡与卡罗·狄克礼门提的"改变轮"六阶段改变理论,对正处于懵懂期的服务对象特质为"不认为自己有问题或需要改变"的人群进行研究.配合服务组群的高危处境和当下特质需要,采用"网络支持计划"混合市场学4C营销策略的模式,即:服务使用者(Customer)、成本(Cost)、便
本文介绍了"百家乐"和"万家乐"的发展历史,并对比了两种游戏的规则,在此基础上,引入数理统计方法计算万家乐游戏获胜的概率和赌场优势.直观上,万家乐会把很多买百家乐"和"的客人抢过来,而且更快把其腰包里的钱拿走,但现实上,万家乐的总收入远远低于百家乐.