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This study aims to identify the effect of the hotel service quality on guest’s satisfaction through the five study aspects（reliability / guarantee / empathy /response / material requirements）.To achieve this study,the academic researcher relied on the descriptive and analytical method for its suitability to the target of the study,as this questionnaire designed as a tool to collect data,and it distributed to the study sample,represented by hotel guests,whose number reached 401 questionnaires,and the number of questionnaires valid for analysis was 316 in the city of Casablanca,and the researcher used appropriate statistical methods through the（SPSS）program.The study reached some important results,including the existence of effect of the hotel service qualities on guests and all the variables of the independent study（reliability / guarantee / empathy / response / material requirements）on the satisfaction of the guests at a significant level,and the material requirements ranked first in the effect.The study concluded that the five-star hotels management should work on training hotel employees in order to improve the level of guest response because the response ranked last in affecting guest satisfaction.In light of the findings of this study,the researcher presented a set of recommendations,including the five-star hotel administrations in Casablanca region should realize the importance of the findings of this study,with regard to the positive evaluation of the results of the level of hotel service quality,which competitiveness,so this would motivate the continuation of providing hotel services,which reflected positively on better priorities.Also,increased attention to the dimension of reliability,which includes the degree of hotel fulfillment of their promises and observance of the hotel business process,as this dimension represents the most important dimension of the customers’ satisfaction,for interest in assets and the importance of hotel customers’ expectations compared to the actual quality.