以顾客为关注焦点,是ISO9000:2001质量体系中的首要原则。近年来,竞争让顾客的地位迅速上升,成为企业发展的重要战略资源。过去常说的“请顾客注意”,现在变成了“请注意顾客”。沃尔玛的顾客服务原则(“第一条,顾客永远是对的。第二条,如果对此有疑义,请参照第一条执行。”)已 Customer focus, is the first principle of ISO9000: 2001 quality system. In recent years, competition has rapidly increased the status of customers and become an important strategic resource for the development of enterprises. It used to be called “Please pay attention to the customer.” Wal-Mart’s Customer Service Principles (“The first, the customer is always right.” Article 2, if there is any doubt, please refer to the first implementation. ")