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因子赋权是图书馆读者满意度测评模型中一个非常重要的环节,直接影响到测评结果,因此需要对定性因子进行科学、客观的赋权.以图书馆读者满意度一级测评中的显性因素、隐性因素、资源因素、环境因素等4个定性因子为对象,阐述了Delphi法、灰色关联法、层次分析法确定权重的原理及其计算过程.
The factor weighting is a very important link in the library reader satisfaction evaluation model, which directly affects the evaluation results, so it is necessary to empirically evaluate the qualitative factors in a scientific and objective way. Factors, recessive factors, resource factors, environmental factors and other four qualitative factors for the object, elaborated the Delphi method, gray correlation method, analytic hierarchy process to determine the weight of the principle and calculation process.