一、咨询面谈的意义 咨询面谈是参考服务工作中提出询问的情报需求者与负责解答的情报提供者之间的对话,也称咨询交谈、咨询对话或咨询会晤(英文为reference interview).参考馆员是询问者与参考服务系统之间的中介,而咨询面谈、并通过面谈判断出询问者的真实意图,则是这种中介人的一个十分重要的任务。参考服务的成功与否,在很大程度上取决于参考馆员引导、驾驭和控制咨询面谈的能力。情报需求者的询问是整个咨询过程的基础,然而由于多种原因,情报需求者的询问往往不能全面而又清晰地直接了当表达出 First, the significance of counseling interviews Interview is the reference service to ask the information needs of those who answer and the answer to the information provider dialogue, also known as counseling, counseling, dialogue or consultation meeting (reference interview). As an intermediary between the inquirer and the reference service system, counseling the interview and determining the true intentions of the inquirer through an interview is a very important task for such an intermediary. The success of a reference service depends to a large extent on the ability of the reference librarian to guide, manage and control the interview. Information needs demanders inquiry is the basis of the entire consulting process, however, for many reasons, intelligence demander’s inquiry often can not be comprehensive and clear direct expression