国外很多急诊机构设立暴力事件应急小组,工作人员一旦遭受工作场所暴力会立即启动应急小组。应急小组成员包括医生、护士、安保人员、护理员等,医生作为领导者在管理暴力事件中起决策作用,护士则准备药物和协助实施身体约束,保安和护理员则实施身体约束。一旦发生暴力事件或识别到暴力征象,启动应急小组,医生介入,快速评估暴力事件发生的原因。若为患者及家属的行为因素导致,则医生和患者沟通交流或满足患者的需求以降低暴力级别,必 Many emergency agencies in foreign countries set up emergency response teams for violent incidents. Staff members will immediately start the emergency response teams once they have suffered workplace violence. Emergency team members include doctors, nurses, security guards, care workers, etc. Doctors act as leaders in the management of violence, nurses prepare drugs and assist with physical restraints, and security and caretakers exercise physical restraints. In the event of a violent incident or identification of signs of violence, emergency teams are activated and physicians are involved to quickly assess the causes of the violence. If the behavioral factors for the patient and their family members, doctors and patients to communicate or meet the needs of patients to reduce the level of violence will be