本文阐述了满意度考量下,高校档案馆应加强档案信息资源建设,提高档案归档率和归全率;加强档案服务能力培养,进一步提高查准率和查全率,多途径、多形式、多方位、多层面地满足利用者对档案信息的需求。 This paper describes the degree of satisfaction, colleges and universities archives should strengthen the construction of archives information resources, improve the archival filing rate and the total rate; strengthen the file service ability to further improve the accuracy and recall rate, multi-path, multi-form, and more Orientation, multi-level to meet the needs of users of the file information.