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《道路旅客运输服务与管理》编撰历时数年,几易其稿,由前后两任总经理亲自执笔编审,试图填补目前道路客运服务与管理系统性专业书籍的空缺。“这是一本由道路运输一线企业管理者所撰写的书,书中的内容都是杭州长运运输集团有限公司的干部员工在道路运输企业服务与管理领域多年来的实践经验和理论总结,字里行间无不表达了他们对中国道路客运发展的新思考、新探索,对新时期提高道路运输业的服务和管理水平具有积极的指导意义。”翻开
The Road Passenger Transport Service and Management was compiled for several years and published in several passages. It was authored by two general managers before and after to try to fill the vacancy of the current professional system of road passenger transport service and management. "This is a book by road transport front-line business managers to write the book, the contents of the book are Hangzhou Chang Yun Transport Group Co., Ltd. cadres and staff in the field of road transport business services and management over the years of practical experience and theoretical summary They all express their new thoughts and new exploration on the development of China’s road passenger transport and have a positive guiding significance for improving the service and management of the road transport industry in the new era.