顾客参与是指让顾客参与产品说明书的制定，参与产品的设计和生产。市场环境瞬息万变，尽管企业一直致力于顾客需求趋势的研究与预测，但仍然不能准确地了解顾客的真正需求是什么，造成局部的供需脱节。顾客参与企业的经营管理可以弥补这种缺陷。顾客参与至少带给企业以下... Customer participation is to allow customers to participate in the formulation of product specifications, product design and production participation. The market environment is rapidly changing. Although enterprises have been devoting themselves to the research and forecast of the trend of customer demand, they still can not accurately understand what is the real demand of customers and cause the partial supply and demand to be disconnected. Customer involvement in business management can make up for this shortcoming. Customer participation at least bring the following business ...