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目的探究PDCA循环法在PICU护理质量管理中的应用。方法选取2015年7月—2016年6月我院中收治的PICU患者50例作为研究对象,按照随机分组的方式将其分为对照组和实验组,每组25例患者。对照组护理人员按照常规PICU护理手段进行护理;同时,实验组人员按照PDCA循环法对PICU患者进行管理。实验完成后,对两组护理人员的护理质量进行调查,对比患者对护理服务的满意度。结果调查结果表明,相较于对照组,实验组的护理质量更好,患者满意度更高,差异具有统计学意义(P<0.05)。结论在PICU中的护理人员护理工作中引入PDCA循环法对管理模式进行改良,可以提高护理人员的服务质量,同时还能提高护理人员的护理综合素质,保证给患者提供安全有效的护理,减少了护患纠纷的发生。
Objective To explore the application of PDCA method in PICU nursing quality management. Methods Fifty patients with PICU admitted to our hospital from July 2015 to June 2016 were enrolled in this study. They were randomly divided into control group and experimental group, with 25 patients in each group. The nursing staff in the control group were treated according to the routine PICU nursing care. At the same time, the experimental group staff managed the PICU patients according to the PDCA circulation method. After the experiment was completed, the nursing quality of the two groups of nurses was investigated to compare the patient’s satisfaction with the nursing service. Results The results of the survey showed that the quality of care in the experimental group was better and the degree of satisfaction was higher in the experimental group than in the control group, with statistical significance (P <0.05). Conclusion The introduction of the PDCA cycle method in the care of nurses in the PICU improves the management mode, which can improve the service quality of nurses and improve the overall quality of nurses’ care. It can provide safe and effective care to patients and reduce the Occurrence of nurse-patient disputes.