《现代邮政》87年1期刊登了刘振东老师所写“论邮政质量的概念”一文(本文简称为“论概念”),读后深受启发,在此也谈一点自己的看法。一、邮政通信质量邮政通信企业,同其它企业一样也是以自己的“产品”,即邮政通信企业为社会提供的通信服务来满足人们的需要。这些“产品”的有用性,或效用,就是传递实物原件。传递实 In the first issue of “Modern Post” in 1987, it published an article entitled “On the concept of postal quality” (this article referred to as the “concept”) written by Liu Zhendong. Inspired by this reading, I also talk about my own views here. First, the quality of postal communications Postal communications business, just like other enterprises with their own “products”, that is, postal communications companies to provide social communication services to meet people’s needs. The usefulness, or utility, of these “products” is the transfer of physical objects. Pass real