网民留言,是人民群众表达诉求的新途径;相应地,回复网民留言,成为党委和政府密切联系群众、回应百姓诉求的新渠道。近年来,西安市委高度重视人民网网民留言回复,将其作为办公厅工作的一项重要内容。市委督查部门切实发挥督查作用,加大统筹协调力度,及时化解矛盾和纠纷,努力做到网民留言回复率和群众满意度“百分百”。具体做法如下:第一步,筛选梳理留言。网民留言反映的问题种类多、涉及 Internet users leave a message, is a new way for the masses to express their demands. Correspondingly, responding to netizens’ comments has become a new channel for party committees and governments to keep in touch with the masses and respond to appeals of the people. In recent years, the Xi’an Municipal Party Committee attaches great importance to the reply from the users of Internet users in the People’s Daily as an important part of the work of the General Office. The municipal party inspection departments effectively play a supervisory role, increase co-ordination and coordination efforts to resolve conflicts and disputes in a timely manner, and strive to achieve Internet message rate and the satisfaction of the people “hundred percent ”. The specific practices are as follows: The first step, sorting combing message. Internet users message reflects the many types of issues involved