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调解是班主任的职能,做好调解工作,必须建立在彼此沟通的基础上,沟通时需要平等的交流,互相尊重,互相理解,要联系当时的各个方面,采用恰当的方式和方法。首先要坦诚以待;第二要尊重学生;第三要语言温暖;第四要耐心地倾听学生的心声;第五要坚持科学化。
Mediation is the function of teacher in charge of a class and mediation work must be based on mutual communication. When communicating, mediation requires equal exchanges, mutual respect and mutual understanding. It is necessary to link up with all aspects of the time and adopt proper methods and methods. The first to be frank; the second to respect the students; the third to be warm; the fourth to be patient listening to students; fifth to adhere to the scientific.