T C L电脑客服中心不是只等着用户报修才与客户进行联系,而是主动、不定期地与济南市中级人民法院电脑维护人员沟通,提供电脑应用和机房管理的相应知识和经验。为了在第一时间为他们排除故障,TCL电脑还定期到济南市中级人民法院做回访和检查。如何挖掘“客户终身价值”,将被动 T C L computer service center is not only waiting for the user repair before contact with customers, but take the initiative, from time to time with Jinan City Intermediate People’s Court computer maintenance personnel to communicate, provide computer applications and computer room management of the corresponding knowledge and experience. In order to be the first time for them to troubleshoot, TCL computer regularly to Jinan City Intermediate People’s Court to do a return visit and inspection. How to tap “customer lifetime value”, will be passive