一、前言近年来 ,计算机技术、数字技术和网络技术在图书馆的应用、发展 ,不仅对图书馆读者服务工作的内容、方式带来冲击和影响 ,也使社会公众利用图书馆的方式发生了变化 ,读者获取文献信息的过程呈现出多样性和广泛性。越来越多的读者根据个人需求 ,采取不亲自到图书馆查询 I. Introduction In recent years, the application and development of computer technology, digital technology and network technology in the library not only bring impact and impact on the contents and methods of library reader service, but also make the public use the way of library Change, readers access to literature and information in the process of showing diversity and breadth. More and more readers according to individual needs, do not personally go to the library inquiries