看到一则消息,大致是一家公司寻求CRM解决方案,一些厂商提供了以自己产品为基础的解决方案,客户感叹为什么这些IT厂商提供的方案,离客户那么遥远?出现这种局面的原因涉及到方法、业务的理解、业务模型的建立与解读、顾问的经验与能力等门个方面。 Seeing the news that a company was looking for a CRM solution and some vendors provided their own product-based solutions, customers lamented why these IT vendors offer solutions that are so far from their customers. The reason for this is To the methods, business understanding, business model establishment and interpretation, consultants experience and ability and other aspects.