面对新形势,如何保证路风长期稳定,是当前铁路运输企业提升自我能力,更好地为社会服务的课题之一。为此,阐述了西安西站通过治理源头,畅通投诉渠道,严格责任考核,全方位构建特有的人性化服务品牌,提升货运服务质量,形成独具特色的服务文化。 In the face of the new situation, how to ensure the long-term stability of the road is one of the topics for the current railway transport enterprises to enhance themselves and serve the community better. To this end, the article elaborates that Xi’an West Railway Station has formed a distinctive service culture through the management of the source, the smooth channel of complaints, the strict assessment of responsibility, and the building of a unique humanized service brand in all directions.