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在各种承诺中,最常用的是提高产品的质量保证期。国外公司质量保证期长,1983年三菱公司就把质量保证期提高到3年。目前,我国普遍存在着汽车产品质量保证期时间短、里程少的问题。时间仅为6个月,里程为1～5万km,影响产品的信誉和竞争力。“九五”期间质量保证期规划具有指标提高幅度大、分段实施、强调了安全性和环保性等特点。企业要适应新的质量保证期的要求,要抓好质量教育和培训、提高产品的实物质量和建立完善的售后服务体系等。
Among the various promises, the most common is to improve the quality of the product warranty period. Foreign companies a long period of quality assurance, 1983 Mitsubishi put quality assurance period increased to 3 years. At present, there is a widespread problem of short warranty and short mileage in the quality assurance period of automobile products in our country. Time is only 6 months, mileage is 1 to 50000 km, affecting the product’s reputation and competitiveness. During the “Ninth Five-Year” period, the quality assurance period plan has the characteristics of large increase in indicators, implementation in different stages, stressing safety and environmental protection. Enterprises should adapt to the requirements of the new quality guarantee period, should grasp quality education and training, improve the physical quality of products and establish a perfect after-sales service system.