随社会经济的快速发展,人们的出游次数不断增加且散客规模日益增大,比例逐步升高。人们出游规模的扩大和散客比例的升高,对旅游信息咨询、旅游救助服务等旅游公共服务的要求越来越高,为了顺应旅游发展的这一趋势,我们必须逐步完善旅游公共服务体系,为旅游者提供高质量的旅游公共服务。 With the rapid development of social economy, the number of people’s trips has been increasing and the number of individual tourists has been increasing day by day. With the expansion of people’s travel scale and the increasing proportion of FIT, the demand for tourism public services such as tourism information consultation and tourism assistance services is getting higher and higher. In order to comply with the trend of tourism development, we must gradually improve the tourism public service system, For tourists to provide high-quality tourist services.