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随着医疗卫生事业的迅速发展和广大公民的法律意识进一步增强,临床对我们检验医学也提出了更高的要求,如何提高检验人员的服务意识和患者满意度,应得到医院管理层的高度重视。现对检验科医疗纠纷的防范探讨如下。1分析抱怨原因1.1对检验人员服务质量的抱怨(1)检验人员服务意识?
With the rapid development of medical and health undertakings and the legal awareness of citizens, the clinical requirements for our laboratory medicine have also been raised. How to improve the service consciousness and patient satisfaction of the laboratory staff should be highly valued by the hospital management . The prevention of medical disputes in clinical laboratories is discussed below. 1 Analysis of complaint reasons 1.1 complain about the quality of the inspectors (1) inspection staff service awareness?