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本文从图书馆要提倡文明用语的角度出发,探讨了一些日常出现的不礼貌、不文明的语言和行为,把文明用语看作是提高图书馆形象和服务的另一重要手段。
In this paper, from the point of view of the library to promote civilized language, this article explores some daily impolite and uncivilized language and behavior, and regards civilized language as another important means to improve the image and service of library.