2003年12月份民航总局运输司和民航消费者事务中心共受理旅客、货主投诉49件,其中有效投诉44件(电话投诉23件,信函投诉21件),无效投诉5件。对航空公司的投诉32件;对机场的投诉4件;对销售代理人的投诉8件。以下是12月份的投诉统计分析结果。对航空公司投诉统计分析12月份受理对 In December 2003, the Civil Aviation Administration Department of Transportation and Civil Aviation Consumer Affairs Center handled a total of 49 complaints from passengers and cargo owners, 44 of which were valid ones (23 telephone complaints and 21 complaint letters) and 5 invalid complaints. 32 complaints against airlines; 4 complaints against the airport; 8 complaints against sales agents. The following is a December statistical analysis of complaints. Statistics on airline complaints accepted in December