论文部分内容阅读
本文从服务质量的重要性和服务质量存在问题入手,阐述了如何通过创造以顾客为中心的文化、加强一线员工的培养、树立良好的企业形象、“一对一”个性化服务、提供最高顾客让渡价值、建立标准化的服务流程和积极应对顾客投诉等一系列措施来提高服务质量,降低顾客流失率,增强企业效益和餐饮竞争力。
This article starts with the problems of the importance of service quality and service quality, elaborates how to set up a good corporate image, “one to one” personalized service by creating a customer-centered culture, strengthening the training of front-line staff, The highest customer transfer value, the establishment of standardized service processes and actively respond to customer complaints and a series of measures to improve service quality, reduce customer churn rate and enhance business efficiency and food competitiveness.