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全面质量管理是美国通用电气公司著名质量管理专家费根堡姆和朱兰提出的,就是企业组织全体员工及有关部门同心协力,把专业技术、管理科学、数理统计等与教育培训相结合,建立起从产品的设计试验、生产制造和售后服务等全过程的质量管理体系,从而有效地利用各种资源,以最经济的手段生产出顾客满意的产品。全面质量管理的特征可以概括为“三全一多”。(1)全员的质量管理。核心是强调发挥组织中每一个成员的作用,从而更全面地去解决质量问题。(2)全过程的质量管理。要求对产品
Total quality management is the United States General Electric Company famous quality management experts Fagen Bomu and Juran proposed that all employees of enterprises and departments concerned make concerted efforts to the professional technology, management science, mathematical statistics and other education and training combined to establish From the product design and testing, manufacturing and after-sales service throughout the process of quality management system, so as to effectively use a variety of resources, the most economical means to produce customer satisfaction products. The characteristics of total quality management can be summarized as . (1) full staff quality management. The core is to emphasize the role of each member of the organization, so as to solve the quality problem more completely. (2) the entire process of quality management. Ask for the product