每每调查一个城市的眼镜零售行业,每每暗访一家客户的员工服务态度,我们都有着这样一种感慨,眼镜店的柜台往往疏远了店家同顾客的距离,与顾客交流比较困难,不能够很好地赢得顾客的信赖……而这一切都源自于平时不太重视应有的礼仪服务,缺少一定的礼仪规范,甚至有时过于势利,对顾客买与不买的态度有着显著的差异,如此丧失亲和力的柜台服务既失去了很多客户也不利于公司形象的塑造。为此,本期专栏我们将专门与业内同行一起探讨眼镜零售行业的礼仪规范问题,希望本文的论述相信能够给我国眼镜零售行业管理者及从业人员有所启发,并能加强日常的礼仪服务规范,从而能够逐步提高整个行业的服务水平。 Often investigate a city glasses retail industry, often unannounced visits to a customer service attitude, we all have such a feeling, the optical shop counter is often alienated from the store and customers, and customers more difficult to communicate, not well To win the trust of customers ...... And all this comes from usually do not pay due attention to the due courtesy services, the lack of a certain standard of etiquette, and sometimes too snobbish, the attitude of customers to buy and not have a significant difference, so lost affinity The counter service has lost a lot of customers are not conducive to shaping the company’s image. To this end, this issue column we will be devoted to discuss with industry peers etiquette glasses retail industry standard, I hope this article’s argument can give our glasses retail industry managers and practitioners inspired, and can enhance the daily etiquette service standards , Which can gradually improve the service level of the entire industry.