随着科学技术的不断进步,质量的内涵也渐趋深化,质量的载体已由“产品或服务”扩展为“实体”。在1SO8402:1994中“质量”的定义是“反映实体满足明确和隐含需要的能力的特性总和”;而“实体”则定义为“可单独描述和研究的事物”。诚然,质量管理是一个动态的、永恒的管理主题。随着质量概念的发展和延伸, With the continuous progress of science and technology, the connotation of quality has gradually deepened. The carrier of quality has been expanded from “product or service” to “entity.” In ISO 8402:1994, the definition of “quality” is “the sum of the characteristics that reflect the ability of an entity to satisfy explicit and implicit needs”; and “entity” is defined as “thing that can be described and studied individually.” Admittedly, quality management is a dynamic and timeless management theme. With the development and extension of quality concepts,