税官“管”纳税人,司空见惯,然而,现在却发生了纳税人“管”税官的事,这是安阳市文峰区国税局自念“紧箍咒”,开展“文明办税各界评”活动后出现的新气象.该局针对数税务人员在工作中语言粗暴、态度生硬、工作效率低、吃拿卡要现象时有发生,纳税人对此意见纷纷的情况,年初,他们根据税务工作的特点和存在的问题,制定和完善了《关于优化服务的意见》和《执法责任追究制》等30多种内部制约制度,并向纳税人及有关主管局委公开税务员的管理范围、办案程序、处罚措施及罚款权限等,还广泛利用广播、电视、报纸等新闻媒介进行宣传,在办税服务厅和机关让制度上墙、公开办税程序、公告税收政策;他们还邀请辖区人大代表到所属纳 However, taxpayers now have the responsibility of “administering” the tax officials. This is the self-read “constricting spell” of the IRS of Wenfeng District in Anyang Municipality and the activity of “appraising people from all walks of life through taxation of civilizations.” After the council for a number of tax officers in the work of the language rough, rigid attitude, low efficiency, eat the card to occur from time to time there are many views of taxpayers, the beginning of the year, they work under the tax Characteristics and existing problems, formulated and perfected more than 30 kinds of internal control systems such as Opinions on Optimization of Services and Accountability System for Law Enforcement, and provided the taxpayers and relevant departments in charge of disclosing the scope of management, , Penalties and fines, etc. They also made extensive use of the media such as radio, television and newspapers to publicize their information. In the Office of Tax Service and the authorities, the system was put on the wall, the tax procedures were openly announced, and tax policies were announced. They also invited representatives of the district people’s congress Belongs satisfied