本文在对酒店员工服务中存在的问题进行分析的基础上,提出了对应的应对策略,对于提升酒店员工服务水平,提升酒店企业的服务水平,在公众心目中树立良好的形象,具有重要的现实意义。 Based on the analysis of the existing problems in the service of hotel staff, this article puts forward the corresponding countermeasures. It has an important reality for improving the service level of hotel staff and enhancing the service level of hotel enterprises, establishing a good image in the public’s mind significance.