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质量是参与竞争的一张门票 质量曾经,而且现在也被许多企业看成是参与竞争的最主要的优势。在天山公司,质量被看成是参与竞争的一张门票,而不再是竞争优势的来源。谁定义质量,顾客定义质量。何为全面质量管理?全面质量管理是一种以持续低成本不断提高顾客满意程度的管理体系。这样一个定义说明:企业内所有人都必须直接参与,并做出承诺;全面质量管理是一种经营管理方式,而不仅仅是一个项目;一切从顾客出发;在天山人的理念中,要做不到最好,那就干脆不做。
Quality is a ticket to compete in the quality of the once, and now many enterprises as the most important advantage to participate in the competition. At Tianshan, quality is seen as a ticket to compete, not as a source of competitive advantage. Who defines quality, customer-defined quality. What is Total Quality Management? Total Quality Management is a management system that continually improves customer satisfaction at a sustained low cost. Such a definition shows: everyone in the enterprise must be directly involved and make a commitment; total quality management is a way of management, not just a project; everything from the customer; in Tianshan people's philosophy, to be done Less than best, then simply do not do it.