虽然客服人员在公司内的待遇不算太高,升职也有瓶颈,但是不要忽视这批小螺丝,他们可是站在第一线打硬仗的小尖兵呢!倘若不是乐在工作,倘若没有服务的热诚,客服还真的是件苦差事呢! 提起客服人员,我真得忍不住要来主持公道。在以前,在客户服务还不算“王道”的时候,大部分都是前台小姐兼任客服人员,那时的公司高层,多数将客户抱怨定义为恶意找碴,反正是少数,可以置之不理,而当 Although customer service personnel in the company’s treatment is not too high, there are bottlenecks in promotion, but do not ignore these small screws, but they are standing on the first line of hard-to-get small-tip soldiers! If it is not happy to work, if there is no service Enthusiasm, customer service is really a chore! Lifting customer service staff, I really could not help but want to come to justice. In the past, when the customer service was not a “kingdom”, most of them were front desk and part-time customer service staff. At that time, the company’s top management mostly defined customer complaints as malicious. It was a minority that could be ignored. And when