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中药门市是中药流通领域中的重要一环,是中药面向社会的窗口。门市质量工作状况直接反映了门市经营和服务的水平。过去,在管理上,对中药门市的质量考核多集中于品种检查,忽略了管理工作的考核。中药门市工作具有复杂性,包括购进、储存、加工、调剂、服务等内容。质量管理也同样具有复杂性。本文试图从以上几个方面,制订客观指标,对中药门市的质量工作进行考核,以供同道参考。一、考核方式及方法
Traditional Chinese medicine market is an important part of the circulation of traditional Chinese medicine, and it is a window for traditional Chinese medicine to face society. The quality of the store’s quality of work directly reflects the level of operation and service of the store. In the past, in terms of management, the quality assessment of traditional Chinese medicine stores focused on species inspections and neglected the assessment of management work. The work of traditional Chinese medicine retailers is complex, including purchase, storage, processing, adjustment, and services. Quality management is also complex. This article attempts to formulate objective indicators from the above aspects, and assess the quality work of traditional Chinese medicine stores for reference. First, assessment methods and methods