论文部分内容阅读
电力客户服务一直是电力企业关注的重要工作内容之一,国家电网几年来一直在不断地更新、转变服务的理念、手段,以及在企业内部的一种客户服务文化。作为一名从事电力优质服务多年的一线工作人员,响应着国家电网、山西省电力公司的企业理念、口号精神、服务方式,不断地更新、改变自己的工作,不断地摸索、前进,把先进的、一流的精神理念融入工作当中,在实践中检验、总结、提升这些精辟的东西。
Power customer service has always been one of the important tasks for power companies. The State Grid has been constantly updating its philosophy and means of service and its customer service culture within the enterprise for several years. As a first-line staff engaged in power quality service for many years, in response to the State Grid, Shanxi Electric Power Company’s corporate philosophy, slogan, service, constantly updated, change their work, and constantly explore, move forward, the advanced , The concept of first-class spiritual integration into the work, in practice test, summarize and enhance these brilliant things.