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“手机硬件一般没有太大问题,但软件问题已经上升到非常严重的地步。”在日前刚刚结束的中国移动通信产业高峰论坛上,信产部科技司质量监督处马民认为,这是导致手机投诉连年居中消协产品投诉之首的重要原因。他说,软件问题导致投诉猛增,就是由于软件问题不一定复现,有可能消费者有问题以后到修理站又不出现问题了。在此之前的3月份,手机产品又一次在“3·15”投诉排行榜上名列前茅。
“Mobile phone hardware is generally not much problem, but the software problem has risen to a very serious point.” Just recently in the China Mobile Communications Industry Summit Forum, Ministry of Science and Technology Quality Supervision Ma Min believes that this is the result of mobile phones Complaints year after year in the consumer association of the first important reason for complaints. He said that the software problem caused the complaint to soar because the software problem did not necessarily recur, and it was possible that after the consumer had the problem, he would go to the repair station without any problems. Prior to March, mobile phone products once again topped the list of “3.15” complaints.