过去十年间,电子政务取得了长足发展,也发生了巨大的变化。网络用户的骤增,促使电子政务信息和服务的提供从“单一无序”向“全面系统”转变;公民意识的提高促使电子政务从“提供信息和服务”向“增强公民监督和参与”转变;新公共管理和公共服务思想的崛起,促使电子政务从“以政府为中心”向“以公民为中心”转变。这些变化使得电子政务向数字治理转型,并对政府提出了更高的要求。此外,信息鸿沟及网络安全等问题不断出现,也需要政府制定相关政策来应对。 Over the past decade, e-government has made great strides and great changes have taken place. The proliferation of Internet users prompted the transition of e-government information and services from “single disorder” to “full system.” The rise of civic awareness prompted e-government to provide information and services from “to” Strengthen the supervision and participation of citizens “and the rise of new public management and public service thinking, prompting the transformation of e-government from” government-centered “to” citizen-centered ". These changes have transformed e-government into digital governance and placed higher demands on the government. In addition, issues such as the information gap and cybersecurity continue to emerge and require the government to formulate relevant policies to deal with it.