论文部分内容阅读
业务运营支撑系统(Business Operating Support System,BOSS)是电信运营商开展业务,实现运营管理的平台。提高其可用性,实现电信级的BOSS,已成为提高服务水平,提升客户满意度以赢得电信市场竞争的重要手段。剖析了电信级BOSS物理设备层、业务系统层、业务整体方案层的特性,讨论了电信级BOSS的评估机制,并在此基础上提出电信级BOSS的建设思路。
Business Operating Support System (BOSS) is a platform for telecom operators to conduct business and achieve operations management. Improve its usability and realize the carrier-grade BOSS has become an important means to improve service level and enhance customer satisfaction so as to win the competition in the telecom market. The characteristics of carrier-level BOSS physical equipment layer, service system layer and service overall solution are analyzed. The evaluation mechanism of carrier-class BOSS is discussed. Based on this, the idea of building carrier-grade BOSS is proposed.